FAQs

• Do you have a physical store ?

Yes, we have a store inside the Woodstock Foundry 

170 Albert Rd, Woodstock, Cape Town, 7915

•  How do I return my purchase ?

Contact us then we will discuss the options with you.

•  My items arrived broken/cracked, what do I do next?

Please email us with a picture of the broken items and your order number, once that has been done we will either refund you or send you a replacement depending on what you would prefer.

• Which Payment Methods do you accept ?

We accept Visa cards, Master card and PayFast Instant EFT 

• How can I track my item ?

We will send a tracking number once our courier has picked it up from our studio.

• How long will it take to receive my order ?

You should expect your order between 2-5 working days.

• Can I change my order ?

We cannot change your order once it has left our store.If you want to change your order then email us within a minimum of 24 hours after you have made your order.

•  Do you offer returns ?

We offers returns 30 days after purchase.

•  Are the ceramics dishwasher friendly ?

Yes they are.

•  Will the tumblers get hot when putting coffee into them ?

They will only be slightly warm.

•  Can I request a colour that isn't listed on the website ?

You can by emailing us and specifying what you would like.

•  Do you ship internationally ?

We currently do not ship internationally.

• Is there a whole sale option ?

If you would like to see our wholesale catalogue please email us and request it.

• When is your studio open ?

We are open from 9am-4pm during the week.On Saturdays we are occasionally open and on Sundays we are almost never open.